Frequently Asked Questions, How to Play and More!

GENERAL

Where do I find the QR codes and links?
Customers can find QR codes on in-store displays of participating products. Links can also be found on social media, retailer specific vehicles and more.
How do I scan the QR codes?
iPhone - The codes can be scanned by opening the camera app and selecting the rear facing camera. Hold your device so that the QR code appears in the camera viewfinder. Once the device recognizes the QR code, tap on the notification to launch the experience. 

Android - Open Google Lens and point the camera at the QR code. Tap the magnifying glass icon to scan the QR code and tap the pop-up notification that appears once the QR code is recognized.

Alternatively, you can download or use a QR code reader app if your device camera does not have the QR reader function.

ACTIVITIES & EXPERIENCES

What are the Experiences?

Users can visit Paradise to engage in an Augmented Reality ("AR") experience. The experience includes:

Personalize Your Paradise / Avatar Creator Ride a Kona Big Wave Dance in Paradise Go Pineapple Bowling Enjoy Summer Grilling Recipes & Pairings All things summer grilling recipes, which include step-by-step guides to delicious entrees, sides, drinks and sweets
How can I earn puzzle pieces?
How can I earn puzzle pieces?
How do I frame my food?
Tap the “Frame Your Food” button to launch the photo feature. Press the circle button to take your photo and the following options will appear: Use the hashtag #sayalohasummersweeps to share with a larger audience! At the end of the game you can return back to the Recipes page (via the Back to Recipes button) OR return home to the main hub.
After I frame my food, how do I save and share photos using my iPhone?
Once you have “Framed Your Food”, press SHARE.
How do I Personalize my Paradise?

Photo saving/sharing on iOS and Android

Tap the “SHARE” button to take a photo of you Avatar + island name Press the circle button to take your photo and the following options will appear:
Are there any guidelines on what I can name my Paradise?
Yes, the following content is PROHIBITED
How do I Catch a Kona Big Wave?
How do I go Pineapple Bowling?
How do I Dance in Paradise?
How do I save and share photos of my Avatar using my iPhone?
When playing...
You can continue playing after your puzzle piece has been awarded as many times as you like to increase your score. Users must complete the game to earn their puzzle piece, exiting the game half way through will not qualify a puzzle piece.
What do I do if I don't hear any audio in the experience?
The AR experience has audio on by default. If you’re using an iPhone, check if you have your device in silent mode. You may also need to adjust the volume to an acceptable level.
Why can't I participate in the Sweepstakes or earn prizes as a Hawaiian resident?
Due to legal restrictions, you will not be able to participate in the sweepstakes, rebate offer or earn instant win prizes. You are still able to experience the Paradise and the activities.
What happens when I complete the entire puzzle?
Completing the puzzle doesn't stop your ability to play more and engage with the Paradise. Bump up your score for bragging rights!

REQUIREMENTS and COMPATIBILITY

What phones are compatible?
Most phones are compatible, including iPhones and Android smartphones and tablets.

Older phone models, such as iPhone 8 and earlier, and older operating systems may experience performance issues.
Why can't I share a photo on IOS?
You may need to update your IOS to 15 or higher.
Do I need WIFI to play this experience?
You will need a good WIFI connection or 4G or greater mobile data. Message & data rates may apply.
Should I accept camera & motion permissions when prompted?
Yes! This is an important step as it enables you to take advantage of our Augmented Reality features.
Can I use multiple devices?
Yes! Your account is based off your email address. Using another device to scan the same code will allow you to gather entries on the new device.
How do I add a photo for my iPhone's photo app?
Once you have “Framed Your Food”, press SHARE. Next select SAVE IMAGE to put into your photo library.

HAVE MORE QUESTIONS?

Who should I contact for any support queries?
https://kingshawaiian.com/contact-us-form/